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• 13th June 2019 by manager in Campaigns

  Ash Citizens Advice News – 22 May 2019

  Complaints to the Financial Ombudsman about how banks handle fraud claims According to figures produced by the Financial Ombudsman, the bank customers complained about most regarding the handling of fraud claims was Natwest. Trial of extended job centre opening hours Job centres in seven areas will trial extended opening hours to support those who are […]

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• 13th June 2019 by manager in Campaigns

  Ash Citizens Advice News – 17 April 2019

  “Robot” Helplines Research by tech experts Webhelps shows that automated “chatbots” are now used by some of the UK’s biggest banks, utilities and online retailers to answer customer complaints, queries over bills or switching accounts. But 45% of users find the systems unhelpful and impersonal and most would prefer to speak to a human. Other […]

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• 6th June 2019 by manager in Campaigns

  Ash Citizens Advice News – 5 June 2019

  HMRC leads number spoofing crackdown to prevent fraud Telephone fraudsters pretending to be from the tax office have been blocked from spoofing HMRC numbers. The fraudsters would manipulate the caller number display to show real HMRC phone numbers to trick people into believing the call was genuine. Since April, HMRC has put a block on […]

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