Bank Scams

• 13th June 2019 by manager in Campaigns

  Refund scheme by banks for scam victims

  The new voluntary Code for banks to refund “authorised push payment” scam victims has come into effect, but not all banks are signed up to the scheme. These scams could involve impersonating someone, such as a homebuyer’s solicitor or a builder, whom the individual was expecting to pay or the sale of non-existent goods online. […]

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• 13th June 2019 by manager in Campaigns

  Ash Citizens Advice News – 29 May 2019

  Refund scheme by banks for scam victims begins The new voluntary Code for banks to refund “authorised push payment” scam victims has come into effect, but not all banks are signed up to the scheme. These scams could involve impersonating someone, such as a homebuyer’s solicitor or a builder, whom the individual was expecting to […]

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• 13th June 2019 by manager in Campaigns

  Ash Citizens Advice News – 22 May 2019

  Complaints to the Financial Ombudsman about how banks handle fraud claims According to figures produced by the Financial Ombudsman, the bank customers complained about most regarding the handling of fraud claims was Natwest. Trial of extended job centre opening hours Job centres in seven areas will trial extended opening hours to support those who are […]

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• 13th June 2019 by manager in Campaigns

  Ash Citizens Advice News – 1 May 2019

  Social Care Green Paper The release date by the Government for the Green Paper outlining a long term solution for a sustainable future for social care has been delayed yet again. Originally due in July 2018, the release date is now delayed until after a Brexit deal is passed by Parliament. Till free shopping Sainsbury’s […]

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• 13th June 2019 by manager in Campaigns

  Ash Citizens Advice News – 24 April 2019

  Mastercard payout Mastercard is facing legal action over rip-off fees following action brought about by a former chief financial services ombudsman. The claim says around 46 million UK consumers paid higher prices on everything due to charges imposed on retailers by Mastercard for processing credit and debit card payments over a 16 year period – […]

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• 13th June 2019 by manager in Campaigns

  Ash Citizens Advice News – 17 April 2019

  “Robot” Helplines Research by tech experts Webhelps shows that automated “chatbots” are now used by some of the UK’s biggest banks, utilities and online retailers to answer customer complaints, queries over bills or switching accounts. But 45% of users find the systems unhelpful and impersonal and most would prefer to speak to a human. Other […]

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• 6th June 2019 by manager in Campaigns, Local News

  Be scam aware

  A scam is a scheme to try to steal money, personal information or data from a person or organisation. Other names for a scam include fraud, hoax, con, swindle and cheat. Scams can affect anyone. Citizens Advice are encouraging people to play their part in preventing scams by reporting and talking about them. Only about […]

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