Bank Complaints

• 5th September 2019 by manager in Campaigns

  Ash Citizens Advice News – 28 August 2019

  Mobile phone scam Beware of a scam involving criminals ordering an expensive mobile phone using another person’s identity, and then trying to intercept – or trick the person into handing it over, such as posing as a courier to collect the “wrongly delivered” item. The scam usually happens when fraudsters get hold of an individual’s […]

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• 29th August 2019 by manager in Campaigns

  Ash Citizens Advice News – 18 August 2019

  Online shopping anti-fraud scheme delayed A new system to prevent online shopping fraud, due to have been introduced from September, has been delayed for 18 months. Under the system, at the point of the online checkout for purchases of £28 or more a passcode would be sent from the customer’s bank to their mobile phone. […]

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• 13th June 2019 by manager in Campaigns

  Ash Citizens Advice News – 17 April 2019

  “Robot” Helplines Research by tech experts Webhelps shows that automated “chatbots” are now used by some of the UK’s biggest banks, utilities and online retailers to answer customer complaints, queries over bills or switching accounts. But 45% of users find the systems unhelpful and impersonal and most would prefer to speak to a human. Other […]

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