Mobile phone scam Beware of a scam involving criminals ordering an expensive mobile phone using another person’s identity, and then trying to intercept – or trick the person into handing it over, such as posing as a courier to collect the “wrongly delivered” item. The scam usually happens when fraudsters get hold of an individual’s […]
Online shopping anti-fraud scheme delayed A new system to prevent online shopping fraud, due to have been introduced from September, has been delayed for 18 months. Under the system, at the point of the online checkout for purchases of £28 or more a passcode would be sent from the customer’s bank to their mobile phone. […]
“Robot” Helplines Research by tech experts Webhelps shows that automated “chatbots” are now used by some of the UK’s biggest banks, utilities and online retailers to answer customer complaints, queries over bills or switching accounts. But 45% of users find the systems unhelpful and impersonal and most would prefer to speak to a human. Other […]