Volunteer

Citizens Advice is the largest advice provider in the UK and has around 20,000 volunteers nationally. By joining us you become part of highly respected advice network dedicated to working to improving the lives of people in our community.

There are many volunteer roles within Citizens Advice Ash and you’re sure to find one that fits your skills, experience and/or interests. At Citizens Advice Ash everyone works as part of a team committed to serving their community.

If you are interested in any of the volunteer roles described below, you can check on www.citizensadvice.org.uk for further information, complete our Volunteer Registration form or contact us on 0300 330 9012 for an informal chat.

Administrator

A sound support structure is essential for the running of any organisation, and Citizens Advice Ash is no different.

Administrators ensure that Citizens Advice systems run smoothly and efficiently. There are various administrative roles, so we will match your skills and time to our service needs.

The administrators tasks include:

  • Using computer spreadsheets, databases and word processing software.
  • Maintaining and developing administrative systems.
  • Stock control of leaflets and materials and updating local information.
  • Helping to arrange events.
  • Handling correspondence, telephone calls, email and faxes.
  • Taking notes and minutes at meetings.

If you would like to apply or are just interested in finding out more, please complete our Volunteer Registration form.

Adviser

Without our teams of trained volunteer Advisers we could not continue to meet the demands for our service.

Adviser’s have a very broad and varied role and are central to the services Citizens Advice Ash provides.

The role of the an Adviser is to:

  • Interview clients in the advice centre, over the telephone and at outreach sessions.
  • Research information from our electronic information system and other sources.
  • Provide advice, explanation and help with the choices and consequences that the client faces.
  • Help clients negotiate with people such as creditors and service providers.
  • Give practical help by writing letters, making telephone calls, completing forms, etc.
  • Refer clients to other agencies who are better placed to help.
  • Keep detailed records of all clients’ cases.
  • Prevent future problems for clients by identifying failing policies and poor services.

The Adviser’s Skills

You don’t need any particular qualifications or experience to train as an Adviser. All sorts of people become advisers, but you will need to:

  • Be good at listening and being patient.
  • Be able to work in a team.
  • Be able to read and write English, and do basic maths.
  • Be open-minded and non-judgemental.
  • Enjoy helping people.
  • Be supportive to clients and colleagues.
  • Be confident using Information Technology.

Our Advisers don’t need to know everything. We provide free formal and comprehensive accredited training. Our training is backed up by excellent support, supervision and guidance to help you achieve the skills you need to deliver a high quality service to our clients. If you are a law student, this can earn you up to six months towards your solicitor training contracts experience. Once you have qualified as a Generalist Adviser, you will have the opportunity to develop further skills and increase the depth and breadth of your knowledge.

Our advice service has become more reliant on Information Technology and we now have an up-to-the-minute electronic system containing most of the information you will need when advising clients.

If you would like to apply or are just interested in finding out more, please complete our Volunteer Registration form.

Campaigner

By using evidence collected from our clients, you can help to bring about changes in local and national policies and services.

This will benefit many people, even those who have never used Citizens Advice services.

As a Campaign volunteer you will be involved in a variety of areas depending upon your skills and the time you have available. You might;

  • Raise awareness with staff and volunteers of current social policy issues.
  • Check evidence forms for quality regarding clients’ issues and problems.
  • Identify and raise relevant issues with Citizens Advice nationally.
  • Conduct research and write reports.
  • Get involved in media campaigning.
  • Liaise with other advice centres and external agencies.

For more information please visit Campaigns.

If you would like to apply or are just interested in finding out more, please complete our Volunteer Registration form.

Trustee

Citizens Advice Ash is a registered charity with a Board of Trustee Directors.

Some of the Trustee roles require specific skills but we welcome people of all ages, backgrounds and experience. As the Board of Trustees tends to meet in the evenings, this role could well fit with other full time employment or responsibilities. If you would like to play a central role in a well known and respected charity, this volunteer role might be just what you’re looking for.

The Board of Trustees:

  • Manage and plan Citizens Advice Ash overall strategic direction.
  • Act as employer for the paid staff. Manage the finances of Citizens Advice Ash.
  • Ensure that Citizens Advice Ash complies with the law.
  • Are responsible for the premises and overall operation of Citizens Advice Ash.

To see who is currently on the trustee board visit Who’s Who

If you would like to apply or are just interested in finding out more, please complete our Volunteer Registration form.

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