Email Advice


By using this form you agree to the Citizens Advice service keeping your details on file.

We aim to respond to your enquiry within 1-3 working days but cannot guarantee this and suggest that if your enquiry is URGENT then you should telephone us.

We will normally respond to the email address you provide on the form and cannot be responsible if any person other than yourself has access to that email account.

Although we aim to provide appropriate advice in our first response, on some occasions we may ask you to telephone us so we can collect further information before providing any advice.

Advice Enquiry Form

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Client permission and consent form

When we record and use your personal information we:

  • only access it when we have a good reason
  • only share what is necessary and relevant
  • don’t sell it to commercial organisations

We need to record information about you to help with your enquiry. We have a legitimate interest to do this. Please let us know if you’d like more information about how we’ll use your data.

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By ticking the boxes below you consent to Citizens Advice recording the special category personal data you choose to provide Citizens Advice.
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