Calls from landlines will be charged at your local rate. Calls from mobile phones will vary and may be considerably more.
If you are hard of hearing and wish to contact us by text, send us a message on 0749 350 5221 and we will reply to you by text.
When you first contact us by phone you will be given a brief initial assessment, normally around 10 minutes, in order for us to understand your problem. Our Advisers will decide on a course of action to help you resolve your issue or they will make an appointment for you to discuss it in more detail. This might be by phone or face-to-face at our advice centre.
Our Advisers will research your options and look at the possible outcomes of different courses of action. They will not tell you what to do but encourage you to make your own decisions. They will help you to make informed decisions by advising on your specific needs and giving you the facts on which to base those decisions. Our staff are trained to advise on virtually any issue including:
Our Advisers use all the latest information so that you are armed with the best and most accurate advice.