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Campaigns
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15th August 2019 by manager in Campaigns, Local News
Ash Citizens Advice News – 14 August 2019
Nationwide customers to be refunded £6m in overdraft charges Bank customers must receive a text alert before they are charged for entering unarranged overdrafts so they have time to take action to avoid the unexpected overdraft charges. Nationwide failed to make it clear in texts that customers could incur charges if they did not take […]
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8th August 2019 by manager in Campaigns, Local News
Ash Citizens Advice News – 7 August 2019
Ladbrokes Coral fined after customer lost £98,000 The owner of Ladbrokes Coral has been fined £5.9m for not protecting vulnerable customers and for failings in its anti-money laundering measures. The Gambling Commission said that over a three-year period, Ladbrokes and Coral failed to put effective safeguards in place to “prevent consumers suffering gambling harm”. Claudia’s […]
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1st August 2019 by manager in Campaigns
Ash Citizens Advice News – 31 July 2019
Mobile phone out of contract customers Mobile phone companies are to cut bills for customers who are out of contract but still paying for smartphones via monthly charges. Tesco Mobile will cut monthly charges for those overpaying to its best airtime tariff. Virgin Mobile will move out of contract customers to the equivalent of a […]
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1st August 2019 by manager in Campaigns
Ash Citizens Advice News – 24 July 2019
Plans to allow renters to access to the Rogue Landlords Database The Rogue Landlords Database, launched in 2018, contains information about private landlords and letting agents who have been prosecuted or fined. At the moment there are only ten names on the database. The list is only available to local authorities, but government plans would […]
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18th July 2019 by manager in Campaigns
Ash Citizens Advice News – 17 July 2019
Low-paid workers could receive statutory sick pay for the first time Employees must earn at least the equivalent of 14 hours on the minimum wage to receive statutory sick pay (earn at least £118 a week). The government is consulting on proposed changes to extend eligibility to those earning below the current threshold. The Department […]
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11th July 2019 by manager in Campaigns
Ash Citizens Advice News – 10 July 2019
Leasehold ban The government has proposed that all new-build houses must now be sold as freehold and ground rents in leasehold contracts must be set as zero. However the ban will not be applied retrospectively. Flats will still be able to be sold leasehold. Legislation will be required. The government has also launched a two-month […]
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4th July 2019 by manager in Campaigns
Ash Citizens Advice News – 3 July 2019
Switching mobile phone provider with a single free text Mobile phone customers can now switch providers with a single free text. Before 1st July, customers had to phone their mobile provider when they wanted to switch to a new firm and to get their porting authorisation code (PAC) to give to a new provider if […]
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27th June 2019 by manager in Campaigns
Ash Citizens Advice News – 26 June 2019
Universal Credit Scams Beware of scammers claiming to be from the Department for Work and Pensions (DWP) offering ‘government loans’. They use a victim’s personal details to apply for universal credit and an advanced payment, which is paid to the person’s bank. The scammers then charge the victims for the ‘service’. The individual does not […]
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20th June 2019 by manager in Campaigns
Ash Citizens Advice News – 19 June 2019
Competition and Markets Authority to investigate fairness of leasehold contracts The CMA has launched an investigation into leasehold contracts after MPs and consumer groups raised concerns about costly fees, leaseholds being sold by developers to investors and the high costs to buy the freehold, resulting in some householders unable to sell their homes. A freeholder […]
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13th June 2019 by manager in Campaigns
Refund scheme by banks for scam victims
The new voluntary Code for banks to refund “authorised push payment” scam victims has come into effect, but not all banks are signed up to the scheme. These scams could involve impersonating someone, such as a homebuyer’s solicitor or a builder, whom the individual was expecting to pay or the sale of non-existent goods online. […]
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