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Campaigns
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20th February 2020 by manager in Campaigns, Local News
Ash Citizens Advice News – 19 February 2020
Energy firms to pay customers compensation for switching errors Ofgem has announced, that, from May, if a switch of gas and electricity to a new provider goes wrong the customer will receive automatic compensation of £30. The payment will be made if the switch is not completed within 15 working days or if the old […]
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13th February 2020 by manager in Campaigns, Local News
Ash Citizen Advice News – 12 February 2020
Water and sewerage bills set to fall by about £17 a year Water UK, the industry trade body, said the average annual bill would fall by 4% to £396.60 from 1 April. Regulator Ofwat said the drop was because it had demanded efficiency from firms. In December it told the water companies they would have […]
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6th February 2020 by manager in Campaigns, Local News
Ash Citizens Advice News – 5 February 2020
Ovo Energy to pay £8.9m for overcharging customers Regulators has made Ovo repay customers it overcharged. Customers who paid too much will receive an average of £131.20 each. Ovo is also making a payment into a voluntary redress fund to help vulnerable customers Wonga borrowers to receive only 4.3% of compensation claims People who have […]
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30th January 2020 by manager in Campaigns
Ash Citizens Advice News – 29 January 2020
Paid bereavement leave From April, The Parental Bereavement (Pay and Leave) Bill (“Jack’s Law”) will come into force and allow parents who lose a child under the age of 18 to take leave as either a single block of two weeks, or as two separate blocks of one week each. Under the new rules, people […]
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30th January 2020 by manager in Campaigns
Ash Citizens Advice News – 22 January 2020
Sandtander Overdraft Rate Santander is to set a 40% overdraft rate with effect from 6 April in response to new rules by the Financial Conduct Authority. The rules will require banks and building societies to charge a simple annual interest rate on all overdrafts and to abolish fixed fees. Most customers, mainly those with an […]
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30th January 2020 by manager in Campaigns
Ash Citizens Advice News – 15 January 2020
Issues with smart meter displays Smart meter displays for Co-op Energy and Octopus Energy have shown customers incorrect energy readings – the decimal point was in the wrong place. However the companies have assured customers it will not affect billing. Parking penalties New rules issued by the British Parking Association mean that private operators will […]
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9th January 2020 by manager in Campaigns
Ash Citizens Advice News – 8 January 2020
Increase in rail fares with effect 1 January 2020 Rail fares increased by 2.7% at the start of the 2020 by 2.7%. New online repayment service for student loans The Department for Education has announced the launch of a new online repayment service in 2020, which will provide graduate with more up-to-date information than they […]
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19th December 2019 by manager in Campaigns, Local News
Ash Citizens Advice News – 18 December 2019
Customers still not switching broadband providers to make savings Which? Asked more than 5,000 customers if they had haggled for a new deal or switched in the past year. 45% responded that they had not asked their current provider for a better deal. Also 38% had never switched provider and 24% had not switched for […]
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12th December 2019 by manager in Campaigns
Ash Citizens Advice News – 11 December 2019
Thomas Cook refund delays The Civil Aviation Authority originally said all valid Thomas Cook refund claims for ATOL- protected package holidays made on the first day of its refund programme would be paid within 60 days. However, it says only two-thirds will be paid on time. The regulator stressed that all valid ATOL-protected payments would […]
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5th December 2019 by manager in Campaigns
Ash Citizens Advice News – 3 December 2019
Beware of HMRC scams As the self-assessment deadline of 31 January approaches, HMRC is warning people to be aware of fraudsters posing as the tax office. Cold calls by funeral planning firms People should be aware of cold calls by firms selling prepaid funeral plans who use manipulative language and target vulnerable groups. Customers […]
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