HMRC leads number spoofing crackdown to prevent fraud
Telephone fraudsters pretending to be from the tax office have been blocked from spoofing HMRC numbers. The fraudsters would manipulate the caller number display to show real HMRC phone numbers to trick people into believing the call was genuine. Since April, HMRC has put a block on these numbers, so they cannot be shown.
Banks are also working with the telecoms regulator Ofcom to prevent telephone number spoofing of bank numbers.
Mortgage Offers with incentives
Home buyers need to be aware of the value of mortgage deals offered with incentives, such as cashback and free legal fees, amid a price war between lenders. Although the mortgage deal may seem attractive initially, the perk may be attached to mortgages with higher interest rates, which are more expensive in the long run. Home buyers need to look at the mortgage details, rather than be distracted by the incentive offers.
Ofcom has introduced new fairness for customers rules, effective from 1 July 2019. These rules are to enable customers to make informed decisions about getting the best deal.
Providers will have to alert customers when their deal is coming to an end and the best deals on offer. People who choose to stay with their provider without signing up to a new contract will be sent a reminder every year about their firm’s best deals. These notifications will be effective from 15 February 2020 to enable companies to set up a system of sending personalised and tailored information to their customers.
However, from 1 July mobile phone customers will be able to change provider with just one text.
There are six pledges under Ofcom’s new ‘fairness for customers’:
1) Customers get a fair deal, which is right for their needs.
2) Customers get the support they need when their circumstances make them
3) Customers are supported to make well-informed decisions with clear
information about their options before, during, and at the end of their contract.
4) Customers’ services work as promised, reliably over time.
5) Customers can sign up to, change and leave their services quickly and
6) Customers can be confident that fair treatment is a central part of their