Customers still not switching broadband providers to make savings
Which? Asked more than 5,000 customers if they had haggled for a new deal or switched in the past year. 45% responded that they had not asked their current provider for a better deal. Also 38% had never switched provider and 24% had not switched for more than three years. Of those that negotiated their deal, 78% were offered an incentive, discount or a better deal.
Regulator Ofcom is due to consult on changes to the switching process next year, which could make the process easier.
HSBC launches “No Fixed Address Service” in partnership with Shelter
HSBC has launched the “No Fixed Address Service”, in specialist branches, to enable people without ID or a fixed address to access a bank account. People are able to open an account now when accompanied to a participating HSBC UK branch by their Shelter caseworker. If they don’t have a Shelter caseworker it can be a representative from another charity who can arrange the support needed. Once an account has been opened, any correspondence from HSBC UK will be sent to the local charity address e.g. bank cards, PIN, notifications.
RBS trialling biometric payment fob
Royal Bank of Scotland has developed biometric payment fobs that use fingerprints to verify transactions of up to £100 without a bank card or mobile phone. RBS will test the payment fob with 250 customers over the next three months. The fob is the size of a standard keyring and has a small fingerprint reader. Customers can use them at existing contactless and chip-and-pin terminals. A light indicates the fingerprint has been matched successfully.