Ash Citizens Advice News - 8 January 2020
09 Jan 2020
Ash Citizens Advice News - Previously Published 2019 News
09 Jan 2020
Ash Citizens Advice News - 18 December 2019
19 Dec 2019
Mobile phone scam
Beware of a scam involving criminals ordering an expensive mobile phone using another person’s identity, and then trying to intercept – or trick the person into handing it over, such as posing as a courier to collect the “wrongly delivered” item. The scam usually happens when fraudsters get hold of an individual’s personal details to place the order, e.g. as a result of identity theft.
If an individual unexpectedly receives a high-value delivery, they should contact the retailer immediately and arrange for it to be sent back, as the fraudster may have attempted to intercept the delivery or will pose as a ‘courier’ to collect the item. Never hand the item over to an unexpected courier.
Scams like this are on the increase in the UK. Official figures published in the Crime Survey for England and Wales showed that there were 3.8 million fraud incidents reported in the year to March 2019, an increase of 17% over the year. Also, UK Finance reported 2.8 million cases of frauds involving UK-issued payment cards, remote banking and cheques, 39% up from the year before.
Universal credit ‘forces tenants into rent arrears’
According to the Residential Landlords Association, Universal credit is causing tenants to fall behind with rent. There are concerns that some claimants have seen their overall support cut. RLA’s research found that 68% of landlords said there was a shortfall between the cost of rent and the amount paid in universal credit.
The RLA has suggested the following to prevent rent arrears occurring including:
Barclays has the most IT shutdowns
Since 2018 banks are required by the Financial Conduct Authority (FCA) to publish information about the number of major operational and security incidents they have experienced. The latest data analysed by the BBC has shown that the major banks typically suffer more than 10 outages a month.
Barclays reported the most problems in the past year, but RBS/NatWest had the most in the past three months.
To reach their targets of installing smart meters by 2020, some energy companies are making the cheapest tariffs only available if the customer has a smart meter fitted.